Consumer can send SMS to 58888 to register their complaint in the format given below:
BESCOM < Sub- division code> < Nature of complaint>
Ex: BESCOM N2 No Power Supply since 10.10 PM
The functioning of application is as follows:
Once the SMS is received, consumer gets back the acknowledgment message with ticket number. If Consumer does not receive acknowledgement message he/she can call to 1912 or mail to firstname.lastname@example.org
The application forwards complaint message to the concerned Sub-Divisional AEE, EE for necessary action.