Press Release

P O W E R S E R V I C E T I M E F R A M E
Nature of Service Maximum time for service Compensation to consumer
Scheduled outages
Maximum duration in a single stretch Not to exceed 12 hours Rs 50 to each effected consumer
Restoration of supply By 7 PM on any day
Application for new connection/additional load
Normal situation Within one month of receipt of application Rs 200 for each day of default
Complaints on consumer’s Bills
Normal situation Within 24 hours of receipt of complaint Rs 50 for each day of default
If additional information is required Within 7 days of receipt of complaint