ಬೇಸಿಗೆ ತಿಂಗಳು(1st ಜೂನ್-2013 ರಿಂದ 30th ಸೆಪ್ಟೆಂಬರ್-2013)ಗಳ ಅವಧಿಯಲ್ಲಿ ಸಮರ್ಪಕ ವಿದ್ಯುತ್ ಸರಬರಾಜಿಗಾಗಿ ಬೆ.ವಿ.ಕಂ. ಹಮ್ಮಿಕೊಂಡಿರುವ ಕ್ರಿಯಾ ಯೋಜನೆ
A Monsoon of the Indian subcontinent is among several geographically distributed observations of global monsoon taking place in the Indian subcontinent. In the subcontinent, it is one of oldest weather observations, an economically important weather pattern and the most anticipated weather event and unique weather phenomenon.
The unique geographical features of the subcontinent, along with associated atmospheric, oceanic and geophysical components, are extremely influential in ensuring the anticipated behaviour for a monsoon in South Asia and the Indian subcontinent. Due to its effect on agriculture, flora and fauna and the general weather of India among other economic, social and environmental effects, a monsoon is one of the most anticipated, followed and studied weather phenomena of the Indian subcontinent.
In line with the common goals and objectives of the Company ‘Monsoon Plan – 2013’ is prepared. The Meteorological Department predicts ‘Normal to Above Normal Monsoon’ this year.
The Monsoon plan outlines the following:
a) Necessity for Monsoon plan – Since the monsoon is approaching and power disruption, uprooting of electric poles and snapping of conductors could occur due to cloud bursts, gusty winds, lightning and heavy rains.
b) Operational readiness – As a part of this plan, consumers’ safety is being given a top priority and is committed to ensure consumers’ safety first. However, Company’s proactive action plan also envisages measures to overcome such issues and ensure its preparedness to meet any exigency arising during monsoon. A 60 seater centralized helpline (080-2287 3333) is established at K.R. Circle, Bangalore and planning to avoid congestion of receiving incoming calls to resolve the grievances.
Multi pronged strategies during monsoon for operational preparedness.
c) Safety –
i) For General Public / Consumer – follow safety guidelines.
ii) Within the Department – All the linemen/field staff shall use relevant safety gadgets while working on distribution network and also creating proper safety zone before starting repair/maintenance work.
d) Resources – Assistant Engineer (Elec,)/Junior Engineer will supervise the work for restoration of power supply in their jurisdiction duly utilizing the resources. Executive Engineer (Elec,) will monitor all resource mobilization like man power, materials, vehicles, etc, among the subdivisions in their jurisdiction.
i) Power supply restoration – To restore the power supply to esteemed consumers on shorter response time, the required materials are kept under stock at each sub-division and each division/Store, for easy mobilization of materials and to complete the work on faster rate. All the service station vehicles shall be well equipped with (additional 1 JE + 4 Linemen) manpower, materials and safety accessories rendering services on hired basis shall be equipped with Medical Kit for providing First Aid treatment for the fatalities and tool kit for attending vehicle minor breakdown.
Also the Assistant Executive Engineers will ensure the updation of interruption information shall reach the consumer via face book / Fault Management System (FMS) duly updating the information by feeder managers.
ii) Safety equipments – Ensure personnel safety by adequate use of safety equipments while working on distribution network
e) Monitoring – ‘How BESCOM team will function during Monsoon’ – Each O&M section is working as a service station having full-fledged 2 teams of 1 Junior engineer with 4 line men each with separate vehicle including all safety tools/equipment and other necessary line materials with wireless facility and functions 24×7. Additional 150 Nos vehicles are provided.
f) How to reach us – Online Complaint Registration Log onto www.bescompgrs.com to register your complaint
24X7 SMS Facility Just type BESCOM
24×7 Helpline Call BESCOM Helpline -22873333 (60 lines)
g) Escalation matrix – Once you get a docket number from the BESCOM Helpline, the power should be restored in 1 hr or the local BESCOM officer should intimate you the expected time of restoration.
If you don’t get docket number or if complaint is not attended within limited time then kindly SMS to the below mentioned numbers:
* 9449844640 (Shift in-charge)
* 9449844778 (GM Customer relations)
* 9663369333 (MD BESCOM)
Kindly escalate to the next level only if there is no response for 30 minutes.
Kindly do not call but only SMS, as your call may clog the lines.