For quick and speedy redressal of complaints, customers can now contact the Asst. Executive Engineers of the area directly on their mobiles from any land line/mobile Phone ( Bangalore City only ). This has been made possible through the BESCOM CUG mobile network that integrates the mobile phones of all the officers so that they can interact directly with each other as well as the customers. AEEs of other Districts are also provided with mobile phones for easy accessibility to public.
Closer Customer Interaction
To improve customer care and customer relationships BESCOM will have regular interactive meetings with resident/customer welfare associations etc. These meetings will be organized by all the Zonal Chief Engineers (EL.,), Superintending Engineers (EL.,), O&M Circle Executive Engineers (EI.,), O&M Divisions and Assistant Executive Engineers, O&M Sub-divisions at frequent intervals.