Annexure-1

Karnataka Electricity Regulatory Commission [Consumer Complaints Handling Procedure] Regulations 2004

Nature of Service Standard(Indicative Maximum time limit for rendering service) Primary responsibility centres where to lodge complaint Next Higher Authority
1. Normal Fuse-off
a) Cities and Towns
b)  Rural areas
Within 6 hoursWithin 24 hours Central Consumer Complaints Division (CCCD) Service Station of the Sub-DivisionAE/JE (O&M)/Section Officer/Line Man in Lineman camp AEE (E1)of the Sub- Division
2.Line Breakdowns
a) Cities and    Towns 
b) Rural areas
Within 6 hours (10 hrs if poles are broken down) Within 24 hours in all cases CCCD/Service station of the Sub- Division/AE(O&M)/JE(O&M)/Section Officer/Lineman in Lineman camp AEE (E1)of the Sub- Division
3. Distribution Transformer Failure
a) Cities and Towns
b) Rural areas
Within 24 hoursWithin 72 hours CCCD/Service station of the Sub- Division/AE(O&M)/JE(O&M)/Section Officer/Lineman in Lineman camp AEE (E1)of the Sub- Division
RECRUITMENT in BESCOM
Date : Monday, September 25th, 2017
Power Interruption Information
Date : Monday, January 16th, 2017

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