BESCOM : Bangalore Electricity Supply Company Limited

SMS: 58888
Helpline: 1912
9449844640

Duties and Responsibilities

BESCOM is vested with the duty of distribution of power to consumers. In this process, the following supplemental duties are incidental to main function :
  • Distribution of Power to consumers at the rates approved by KERC Tariff Regulations.
  • Supply at specified voltage and frequency.
  • Maintenance of 11 KV lines, distribution of transformers and equipments to ensure reliable and quality power supply.
  • Augmentation of infrastructure to meet the demand.
  • Ensuring safety of Human and animal life by taking suitable actions to minimize risk of accidents.
  • Perspective planning of activities in relation to demand and supply of Power.

Unit Office

Operational & Maintenance Unit is the primary link between the consumer and the company. It is the lowest office in the hierarchy, where consumer relationship is established. It is headed by an officer of the rank of an Assistant Engineer or a Junior Engineer. The duties of the official in charge of an O&M Unit are as follows :
  • Receiving applications of power supply from prospective consumers.

  • Preparation of estimate to assess the expenditure involved and to obtain sanction for incurring the expenditure for releasing connections.
  • Examination of the feasibility of Power Supply from the existing infrastructure.
  • Forwarding the application of the prospective consumer with their comments on feasibility and estimate to the sanctioning authority.
  • Releasing service connection duly following the prescribed procedure on receipt of power sanction from competent authorities.
  • Maintenance of 11 KV lines, distribution transformers, cables and equipments to ensure reliable and quality power supply to the consumers.
  • Attending to consumer complaints regarding power supply in terms of its quality, and other technical matters.

Sub-divisional Office

A Sub-division consists of 3 to 5 O&M Units and headed by an officer of the rank of Assistant Executive Engineer. He oversees the functioning of O&M Units, so as to ensure reliable distribution of power in the jurisdictional area. An Assistant Accounts Officer/Senior Assistant is placed in the Sub-division to look after the Accounting and Finance related functions. The duties of the Sub-divisional Officers are as follows :
  • Sanctioning of service connections as per powers vested with him.
  • Approving works mainly in the nature of maintenance works as per power vested with him.
  • Maintenance of 11KV lines, distribution of transformers, cables and equipments to ensure reliable and quality power supply to the consumers.
  • Attending/Monitoring of consumer complaints regarding power supply in terms of its quality, interruption and other technical matters and bill related issues.
  • Proposition of Augmentation works to cater to the needs of public.
  • Monitoring of works.
  • Billing the consumers in the jurisdictional area.
  • Collection of bills from consumers as per the terms and conditions of Supply.
  • Maintenance of Consumers Accounts in the prescribed manner.
  • Preparation and submission of various statistical information to the higher offices.
  • Integration of men, material and special labour in execution of certain works which required special skills viz RMU, MT and cable faults.
  • Action for prevention of theft of power.
  • Initiating criminal actions against the consumers involved in theft of power.

Divisional Office

A Division has 3 to 5 sub-divisions under its jurisdiction. It is purely an administrative office and does not deal with consumers directly. It is headed by an Officer of the rank of Executive Engineer and assisted by sub-ordinate officers. An Accounts Officer is also placed in the Division office to look after the Financial and Accounting functions of the Division. The duties of the Divisional Officers areas as follows :
  • Overseeing the functioning of the sub-divisions as per specified parameters and regulations.
  • Sanctioning of service connections as per powers vested with him.
  • Approving works both in the nature of Maintenance and Capital works as per power vested with him.
  • Approval of Augmentation Works within the powers vested with him.
  • Procurement of men and materials within the powers vested with him.
  • Monitoring of various works being undertaken in the jurisdictional area and ensuring timely completion of the same.
  • Rendering periodical statistical information to Head office and other offices.
  • Ensuring the activities of the Company such as execution of works, releasing of service connections, prevention of theft of power, realization of revenue, redressal of consumers grievances etc.,
  • Initiating disciplinary actions against the officials who found guilty of offence, non-performing etc., within the powers delegated.

Circle Office

A Circle has 3 to 5 Divisions under its jurisdiction. It is also an administrative office which does not deal with consumers directly. It is headed by an Officer of the rank of Superintending Engineer and assisted by sub-ordinate officers. A Deputy Controller of Accounts is placed in the Circle office to look after the Financial and Accounting functions of the Circle. The duties of the Circle Officers are as follows :
  • Overseeing the functioning of the jurisdictional Divisions and sub-divisions as per specified parameters and regulations.
  • Sanctioning of service connections as per powers vested with him.
  • Approving works both in the nature of maintenance works and Capital as per power vested with him.
  • Approval of Augmentation works within the powers vested with him.
  • Procurement of men and materials within the powers vested with him.
  • Monitoring of various works being undertaken in the jurisdictional area and ensuring timely completion of the same.
  • Rendering periodical statistical information to Head office and other offices.
  • Ensuring the activities of the Company such as execution of works, releasing of service connections, prevention of theft of power, realization of revenue, redressal of consumers grievances etc.,
  • Initiating disciplinary actions against the officials who found guilty of offence, non-performing etc., within the powers delegated.

Zonal Office

A Zone has 2 to 3 Circles under its jurisdiction. It is also an administrative office which does not deal with consumers directly. It is headed by an Officer of the rank of Chief Engineer and assisted by sub-ordinate officers. A Controller of Accounts is placed in the Circle office to look after the Financial and Accounting functions of the Circle. The duties of the Zonal Officers are as follows :
  • Overseeing the functioning of the jurisdictional Circle, Divisions and sub-divisions as per specified parameters and regulations.
  • Sanctioning of service connections as per powers vested with him.
  • Approving works both in the nature of maintenance works and Capital as per power vested with him.
  • Approval of Augmentation works within the powers vested with him.
  • Procurement of men and materials within the powers vested with him.
  • Monitoring of various works being undertaken in the jurisdictional area and ensuring timely completion of the same.
  • Rendering periodical statistical information to Head office.
  • Ensuring the activities of the Company such as execution of works, releasing of service connections, prevention of theft of power, realization of revenue, redressal of consumers grievances etc.,
  • Initiating disciplinary actions against the officials who found guilty of offence, non-performing etc., within the powers delegated.