BESCOM : Bangalore Electricity Supply Company Limited

SMS: 58888
Helpline: 1912


1. How is the consumption of electricity is billed?

Consumer is billed according to the category & tariff scheduled in force.The components are applicable as per the customer category.

2. What is one unit of power?

All electrical equipments draw power once switched ON.The amount of energy consumed is measured in Kilo Watt hours (KWH) which is one ‘unit’ of electricity.
1KWH or unit of electrical energy is consumed when “ wattage of the Equipment” multiplied by “ the usage in Hours” equals 1000watt Hour ie 1KWh or 1 unit.
1 Unit is thus, the amount of energy consumed in lighting a 100 watt bulb in 10 Hrs or using a 2KW (2000 Watts) geyser for ½ Hour.
The electricity meter records consumption in units & same is billed as energy charges.

3.What is Maximum Demand ( MD )?

Maximum Demand or MD is the maximum amount of power the consumer has consumed in 30 minutes slot timed from 00 Hours by internal clock in the meter during the month.
• It is recorded in KVA by Trivector meter.

4.What is power Factor?

Many large consumers draw more electrical power than can be actually converted in to useful energy.
• The extra power which does no useful work is called the reactive energy & is measured in reactive units (rKVAh)
• The reactive energy is related to the power factor of the load
• The lower the power factor , the more is the reactive energy drawn resulting in overloading of supply cables
• Certain types of equipments like motors, air conditioning units etc inherently have low power factor.
• The power factor can be improved by installing capacitors.
• Power factor Penalty is levied, if the power factor is less than the particular value set be KERC.

5.What is Fuel Adjustment Charges or FAC?

•The prevailing tariff for energy is based on average cost of fuel consumed for Generation .
•The actual cost of fuel may vary from this cost
•To Account for this difference in price a ”Fuel Adjustement Charges”(FAC) is levied.

6.What is Tax on sale of electricity?

•Tax on sale of electricity is the charge levied on current month bill in accordance with the BESCOM/KERC Regulations from time to time

7.What is Delayed payment Charges or DPC?

•Delayed payment charge is the charge levied at a rate of 1% of the total electricity bill amount (Including taxes & duties) if the bills are not paid within due date.
•For the purpose of computation of time limit for payment of bills, “ the day of the presentation of bill” or “ the date of the bill” or “ the date of issue of the bill” etc as the case may be, will not be excluded.

8.What is Minimum monthly Charges/ Fixed charge?

•This is the minimum amount per month, which consumer has to pay even if no electricity is consumed during the month.

9.What is Multiplication Factor (MF) and how is it calculated? How is it different from mine to others?

•MF means Multiplying Factor which is used to calculate your Bill.
•Energy meters are generally designed to withstand continuously 440 volts and a maximum of 40Amps current.
•If consumers load is more than 40A or supply voltage higher than 440 volts, current & voltage transformers are used in the metering circuit to restrict the current & voltage to the rated capacity of meter.
•These transformers reduce the voltage & current applied to meter in certain proportion which is called transformation ratio.
•The consumption recorded by the meter is therefore less than the actual consumption of the consumer in the same proportion.
•To arrive at actual consumption of customer, consumption registered by meter is multiplied by proportionality factor which is called Multiplying Factor or MF
•Thus MF = CT Ratio x VT Ratio
•The ratio for CT & VT for a particular consumer is designed in accordance with the consumers load requirement and load pattern.

10.What are components of electricity Bills?

•Consumer electricity bills consists of following components as per the tariff schedule existing & may vary in future
1) Residential/Industrial/Commercial Consumers (less than 40KW) build on single part tariff consists of :
• Energy Charges
• Fixed charges
• Fuel Adjustement Charges(FAC)
• Electricity Duty
• Tax on sale of electricity
• Delayed payment charges
2) Industrial & Commercial consumers(More than 40KW load) build on two part tariff consists of
• Maximum demand charges
• Energy charges
• Fuel Adjustment Charges(FAC)
• Electricity Duty
• Tax on sale of electricity
• Delayed payment charges
• Power factor penalty

11.How does one calculate one’s electricity consumption?

The type of appliances, its power consumption & number of units it would consume per month against the number of hours of usage are given in below table. Therefore you can work out your own electricity consumption with this table. For more accurate assessment please refer to the wattage of your appliance mentioned on its name plate. Also be accurate on the hours of usage of each appliance as otherwise it would give you a wrong picture.
An example how work out your consumption is given below link:consumption.doc

12.Whom should one contact for common billing & metering queries?

Even though every effort is made to eliminate billing errors, if the consumer face any problem, may contact the Soujanya counter established in each subdivision of jurisdictional area.

13.What a new consumer should do if the first electricity bill is not received?

•The meters of all consumers are read once every month using SBM(Spot Billing Machine)
•The meter readings are recorded area wise & on particula date .
•If the intimation regarding new consumer is received after the metering cycle in that area is completed , the new consumers metering would appear only in the next billing cycle of reading.
•If the bill is not received even after two months of initial power connection you should contact Soujanya counter immediately in their respective jurisdiction.

14.What a consumer should do if a bill has not been received or lost?

•The consumer should contact their respective area soujanya counters/ AAO of the sub-division & collect a duplicate bill.

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