If your grievance is not redressed within committed time kindly sms your docket number to contacts provided in the Escalation matrix.
If both the above does not happen, then the escalation matrix is:
1. 9449844640. (shift incharge)
2. 9449844778. (GM. customer relations)
Kindly DO NOT call, but only SMS the docket number to the above numbers. Give a gap of 30 minutes for response at each level.’