- A 24X7 Customer Helpline is functioning in the premises of corporate office, Bangalore. The helpline number is 1912
- There are 120 Customer Support Executives, 12 Team Leaders and 4 Team Managers, in charge shift Assistant Engineers with supporting staff are functioning in the Customer Service Centre, to facilitate consumers.
- BESCOM has enriched its Customer helpline through the latest technologies where all the conversations between executives and consumers are being recorded.
- Through this system we are ensuring that call auditing is done which in turn enhances the quality of service being rendered to our consumers